This privacy policy sets out how we uses and protects any information that you give us when you use this website.
We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
We may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.
What we collect
We may collect the following information:
- name and job title
- contact information including email address
- demographic information such as postcode, preferences and interests
- other information relevant to customer surveys and/or offers
What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
- Internal record keeping.
- We may use the information to improve our products and services.
- We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
- From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.
Security
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
How we use cookies
A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Controlling your personal information
You may choose to restrict the collection or use of your personal information in the following ways:
- whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
- if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us.
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible at the above address. We will promptly correct any information found to be incorrect.
One of the biggest contributors to excessive resource consumption in this dynamic is the packaging itself. Most of it ends up in landfill or our local waterways which creates both a waste and contamination problem that is getting harder by the day to address. We like to think that everyone recycles plastic packaging but unfortunately our track record with both disposing of recyclables correctly and having the facility/industries to effectively utilise the end result. Most of our recyclable waste used to go to China but as you may have recently heard that will no longer be the case. This provides an opportunity to shift the industry towards a more sustainable foundation, one that values the benefits of a circular economy and makes the most of renewable resources rather than outdated materials and technologies. This is why we choose to distribute BioPak. Instead of using oil to make plastic products that probably won’t get recycled they make as many products as possible from paper, sugarcane and bioplastic. They use FSC (Forestry Stewardship Council) certified paper and rapidly renewable sugarcane pulp (a by-product of the sugar refining industry that would otherwise be burnt). BioPlastic is made from renewable plant-based resources (mostly corn) to save fossil fuels and results in 75% less greenhouse gases than the conventional plastic it replaces. On top of the selection of more environmentally friendly materials, BioPak goes several steps further to ensure the best outcomes are being achieved. They have recently become fully B Corp certified and have been certified carbon neutral since 2010 (offsetting over 99,000 tonnes of carbon by investing in renewable energy). BioPak pledge a massive 7.5% of profits to environmental restoration initiatives and community programs including the purchase of three hectares of threatened Daintree rainforest and planting over 5000 trees. Their production facilities are certified to ISO environmental, quality and food safety standards which means only the highest quality end products get delivered to customers and everything is either 100% compostable or recyclable. The focus on composting is important for achieving a sustainable circular economy for packaging materials because as previously mentioned Australia doesn’t effectively recycle plastics. It's all about placing a value on the materials used so that value can be transferred to the next potential use. By diverting packaging waste from landfill and composting it instead we can start to close the loop and ensure that the best environmental outcomes are realised. Landfill isn’t ideal for anything to decompose as the bacteria created by organic matter breaking down produce methane, a potent greenhouse gas that contributes to global warming and climate change. If that same waste is is diverted to a commercial composter then the gas is tapped and used for something else like cooking or energy while the waste itself generates heat for further energy generation or decomposes into soil for use in farming/landscaping. This soil can be used to grow more plant material for packaging or even food itself. 
At the end of the day by closing the loop we solve one of the greatest environmental challenges facing the industry and many others. The importance of composting packaging waste is something we are very committed to seeing happen as soon as possible. We will be encouraging all of our customers to register for our compost collection service and place a bin for all compostable packaging and food waste in their business. Furthermore, we have committed to planting a tree with Carbon Neutral for every order placed with us to further offset the carbon generated from our operations. These are the reasons that we choose to distribute BioPak and the reasons that you can choose to serve it at your restaurant or cafe. More updates about our composting and tree planting coming soon... The Planet Friendly Packaging Team *Update* Compost collection services are now available in Brisbane and other major cities. We also plant a tree with Carbon Neutral for every order shipped, helping to give something back to the environment. Head to the store to see the full product range and make the switch to eco-friendly packaging today. 
