This privacy policy sets out how we uses and protects any information that you give us when you use this website.
We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
We may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.
What we collect
We may collect the following information:
- name and job title
- contact information including email address
- demographic information such as postcode, preferences and interests
- other information relevant to customer surveys and/or offers
What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
- Internal record keeping.
- We may use the information to improve our products and services.
- We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
- From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.
Security
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
How we use cookies
A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Controlling your personal information
You may choose to restrict the collection or use of your personal information in the following ways:
- whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
- if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us.
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible at the above address. We will promptly correct any information found to be incorrect.
Support cafes that provide compostable cups, or suggest to your favourite local eatery that they do so. Yes, disposable cups are essential if you're still buying coffee from cafes – and, whether it’s those health and supermarket workers who still have to leave the house each morning, or urban-dwellers supporting their local businesses, many people are. In this time of economic uncertainty, we don't want to boycott small businesses – so how do you appease your conscience both ways? We suggest you buy from those cafes who provide a compostable option – cups and lids that will biodegrade in commercial or home composting systems. If you don't have anyone like this in your area, or want to keep supporting your favourite coffee shops, put pressure on others to make the switch to eco-friendly. Compostable food packaging items reduce waste going to landfill (and potentially ending up in waterways), and contribute to a circular economy by returning resources to the earth. Have a look here for the kinds of products we're talking about (*wink wink nudge nudge*). 
Staying sanitised is increasingly important right now. Do what you can to reduce waste, but don't boycott plastic-wrapped hygiene products entirely. Sometimes, we have to make compromises. Hand sanitiser is mostly unnecessary … unless a global pandemic arises, in which case we should all be cleaning our hands more than usual, even when soap and water is not conveniently available. If you've been asked to stay home from work and, among all the new and time-consuming plans you have for yourself now that there's nothing else to do, you still have a bit of time and want to make your own zero-waste hand sanitiser, go for it! If you'd rather fill that extra moment with something more pressing – like relaxing and taking a break from the news – that's completely understandable. Staying safe and healthy is the most important thing during these crazy times. Don't hold back on anti-coronavirus equipment like store-bought hand sanitiser just because it comes in plastic. For a small change, better than buying the small, plastic-intensive bottles, go for a slightly larger bottle (especially if it's going to sit on a bench where no one has to carry it around) so it has less plastic for its volume. And you can get back to your zero-waste life when the world lets you. 
Fresh produce is no more likely to spread coronavirus than packaged produce is. Some people are worried that fresh fruit and veg could spread COVID-19 because of the myriad of people potentially touching loose produce in their search for the ripest bananas or the best quality lemons. However, this is just as likely to be an issue with produce packaged in plastic. Who hasn't felt the avocadoes through the bag in Woolworths? Just because someone isn't touching the food itself doesn't mean they can't pass on the virus through fingerprints on the packaging, which you then touch and use that hand to rub your eyes. The best way to prevent catching coronavirus from fresh produce is not to buy it pre-packaged but to thoroughly wash the food item once back home. And don't touch your face in the meantime. Planet Friendly Packaging supplies BioPak products. Read about calculating your ecological footprint and how to make takeaway and delivery work with your business on our blog. Article by Tallis Baker Planet Friendly Packaging acknowledges the traditional custodians of the land on which we work. Our thoughts go out to everyone affected by COVID-19. Stay safe.
