This privacy policy sets out how we uses and protects any information that you give us when you use this website.
We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
We may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.
What we collect
We may collect the following information:
- name and job title
- contact information including email address
- demographic information such as postcode, preferences and interests
- other information relevant to customer surveys and/or offers
What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
- Internal record keeping.
- We may use the information to improve our products and services.
- We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
- From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.
Security
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
How we use cookies
A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Controlling your personal information
You may choose to restrict the collection or use of your personal information in the following ways:
- whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
- if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us.
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible at the above address. We will promptly correct any information found to be incorrect.
Flora & Fauna is an ethical, and now plastic-free, beauty retailer. Mather says she feels it is her responsibility to drive change – something that is hard to do as an employee in the retail industry for a business that does not have purpose and ethics at its core. So Mathers combined her love of animals and the planet to create Flora & Fauna, a purpose-driven business that would make a difference. She also says there is a lack of transparency in the beauty industry which is worrying. Customers have a right to know where their products are coming from. 
Julie Mathers, CEO of Flora & Fauna, has seen the way retailers work for many years. "You can't stand still," says Mathers. According to her, retail is an industry where results happen quickly – and you have to be constantly moving. There is no use waiting for customers to tell you they want change – by that stage you are already a step behind. Mathers says that she "worked in private equity through the GFC in 2008/2009 and have seen the number of retailers that fell over because they sat back". In her eyes, Australia is in the same situation now as it was then – so retailers have to keep moving and keep an eye on their cash flow in these potentially tricky times. 
Flora & Fauna sell their products plastic-free - including soap bars, which come wrapped in paper. According to Mathers, going plastic-free was not a challenge for their company, because it was the right thing to do. She was initially worried about cardboard boxes becoming wet or damaged, but that has not been a problem. Because Flora & Fauna manage their own warehouse and customer experience, they can make changes quickly when they need to. The feedback Flora & Fauna received from customers was "exceptional", Mathers says. In addition to the positive customer experience, the company has saved over 20 tonnes of plastic heading to landfill so far. 
Retail will be hit hard over the next twelve months, according to Mathers. What does Mathers expect will happen to the retail industry over the next 12 months? Well, she expects we will see many retailers hit hard. With the "devastating bushfires, recessionary spending and now the Coronavirus", she says there will be casualties. "People aren't spending money and a lot of stock is stuck in China. It will be a very tough year where I believe retailers will focus on performance, costs and performance-based innovation." Good delivery and performance will be prioritised, as retailers focus on the bottom line. 
Mathers gives simple suggestions for ways retailers can reduce plastic consumption. Are retailers becoming more sustainable? Mathers says she sees innovation and initiatives happening, especially in smaller retailers. However, we need more in large retailers and Mathers hopes to see sustainability discussed seriously at board meetings – and being part of a retailer's core DNA. She says, "customers are savvy and they can spot greenwashing a mile off!" What are some ways Mathers suggests retailers can make a difference? She gives three things. 
